Monitors
A monitor is one thing you want to watch: a website, an API, a server, a port, a DNS record or a scheduled job. UptimeIO supports six types.
Monitors can be organized into groups, tagged, paused and resumed.
Check intervals
The interval is how often a monitor runs. The longest allowed is 24 hours. The shortest depends on your plan:
See Plans & Billing for monitor limits.
Probe locations
Checks run from multiple probe locations (see the full list). Running checks from several places tells you whether a problem is real and whether it affects everyone or only some regions.- On Pro and Scale you choose which locations run regular checks for each monitor (at least one).
- On Free, UptimeIO chooses the locations automatically.
Incidents
An incident is a period in which a monitor is failing. UptimeIO is deliberately careful about opening one.How an incident opens
1
A check fails
One failed check is not enough to declare an outage.
2
Retries from other locations
The check is repeated from other locations a second apart.
3
Confirmation
An incident opens only when several locations confirm the failure. You are then notified.
How an incident resolves
Recovery is confirmed the same way, by several locations. This prevents an incident from flapping open and closed on a single lucky check.Incident causes
An incident records why it opened:
Slow response incidents use the threshold you set under Slow Response Alert on the monitor. They resolve once the response time stays below 80% of the threshold for three consecutive checks.
Incident status
Incidents move through Open, Acknowledged, Resolved and Closed. Read Understanding Incidents for the full lifecycle.SSL and domain expiry
HTTP monitors can also watch the SSL certificate, and HTTP, keyword and DNS monitors can watch the domain’s registration.- SSL certificate expiry: warnings are sent to your notification destinations at the thresholds you select from 30, 15, 7 and 1 days before expiry (default: 7 and 1). They do not open an incident. An expired or invalid certificate does open an incident, which resolves automatically once a valid certificate is served.
- Domain expiry: the registration expiry date is looked up automatically and warnings are sent at the thresholds you select from 30, 15, 7 and 1 days before it (default: all four). The domain must be a publicly registered domain name; IP addresses and internal names are not supported. Some country-code domains do not publish expiry dates; for those, UptimeIO reports the date as not published and sends no warnings.
Notification destinations
A destination is a place alerts are delivered. You add destinations once for your organization, choose which events each one receives, and then assign them to monitors.
Set destinations up under Destinations in the sidebar. See Notifications and the pages under Integrations.
Status pages
A status page is a public page that shows the live state of the monitors you choose. Use one to keep customers informed.Branding
Logo, colors and custom CSS on every plan
Custom domains
Serve the page from your own domain, for example
status.yourcompany.com (Pro and Scale)Subscribers
Visitors can subscribe to incident updates
Maintenance and announcements
Announce planned maintenance and post updates
Heartbeat monitoring
Heartbeat monitors work the other way round: instead of UptimeIO checking your service, your job calls UptimeIO.1
Create the monitor
You choose an expected interval and a grace period. UptimeIO gives you a unique URL such as
https://heartbeat.uptimeio.com/heartbeat/hb_abc123def456.2
Ping it from your job
3
UptimeIO watches the schedule
If no ping arrives within the expected interval plus the grace period, an incident opens. It resolves after three consecutive on-time pings.
Data retention
UptimeIO keeps check history for 90 days on Free and 365 days on Pro and Scale. Uptime percentages are calculated from the data in that window. Older check data is removed.Teams and projects
Monitors, groups and incidents live in a project, and projects live in an organization. Free is for a single owner with one project. Pro and Scale allow team members and projects up to fair-use limits of 100 each; there is no per-seat charge. See Projects and Team members and roles.Next steps
Quick start
Create your first monitor
Monitor types
Learn each type in detail
Notifications
Set up alerts
Status pages
Publish a public status page